Support
Need help with SourMango Nomads? We're here to assist you. Reach out to us and we'll get back to you as soon as possible.
Contact Us
For any questions, issues, or feedback about the app, please email our support team:
support@sourmango.aiWe typically respond within 24-48 hours.
Account Deletion
You can delete your account directly within the app via Settings → Delete Account. This will permanently remove your account and all associated data within 30 days.
If you are unable to access the app, you can request account deletion by emailing support@sourmango.ai with the email address associated with your account.
Data Export
You have the right to request a copy of your personal data. To request a data export, email support@sourmango.ai or use the Request Data Export option in the app settings. We will process your request within 30 days.
Subscription & Billing
Ripe Membership subscriptions are managed through the Apple App Store or Google Play Store. To manage or cancel your subscription:
iOS: Settings → Apple ID → Subscriptions → Sour Mango
Android: Google Play Store → Menu → Subscriptions → Sour Mango
For refund requests, please contact the respective app store directly, as we do not process refunds.
Frequently Asked Questions
Tap "Forgot Password?" on the login screen and follow the instructions sent to your email.
Go to Settings and update your passport information in your profile. Ripe Members can add multiple passport countries.
No. Location sharing with mates is off by default. You can enable it in your settings at any time. When enabled, only your approved mates can see your location.
The AI assistant provides helpful travel recommendations, but information may contain errors. Always independently verify visa requirements, safety information, and travel regulations before making decisions.
You must be at least 16 years old to create an account and use SourMango Nomads.
Due to regulatory requirements, SourMango Nomads is currently not available in Hong Kong S.A.R.
Sour Mango Limited
Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy
Central, Hong Kong S.A.R.
Business Registration No.: 78608208